Terms of service – AURELYON Skip to content
Free shipping on orders above 60€

Terms of service

Terms of service

Index:

Article 1 – Definitions
Article 2 - Identity of aurelyon.com
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - The price
Article 9 - Conformity and warranty
Article 10 - Delivery and implementation
Article 11 - Payment
Article 12 - Complaints
Article 13 - Intellectual Property
Article 14- THIRD-PARTY LINKS
ARTICLE 15 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
ARTICLE 16 - PERSONAL INFORMATION
ARTICLE 17 - ERRORS, INACCURACIES AND OMISSIONS
ARTICLE 18 - PROHIBITED USES
ARTICLE 19 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
ARTICLE 20 - INDEMNIFICATION
ARTICLE 21 – SEVERABILITY AND THE ENTIRE AGREEMENT
ARTICLE 22 - CHANGES TO TERMS OF SERVICE

OVERVIEW

This website is operated by AURELYON. Throughout the site, the terms “we”, “us” and “our” refer to AURELYON. AURELYON offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 - Definitions

The following definitions apply in these terms and conditions:

Cooling-off period:  the period within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance agreement with aurelyon.com

Day: calendar day;

Duration transaction: a distance agreement with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;

Sustainable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal:  the possibility for the consumer to cancel the distance agreement within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;

Distance agreement: an agreement whereby within the framework of a system for distance selling of products and / or services organized by aurelyon.com until the conclusion of the agreement use is made exclusively of one or more techniques for distance communication;

Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader being in the same place at the same time.

Article 2 - Identity of aurelyon.com

COMPANY NAME: Wise Products LTD, however AURELYON is the name of this website.
ADRESS: ENGLAND & WALES AT 71-75, SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ

EMAIL : contact@aurelyon.com

Article 3 - Applicability

These general terms and conditions apply to every offer from aurelyon.com and to every distance agreement concluded between the entrepreneur and the consumer.

Before the distance agreement is concluded, the text of these general terms and conditions is provided to the customer prior to the conclusion of the distance agreement. The consumer will be informed that the general terms and conditions may be found on General Terms and Conditions page and will be asked to agree to them.

Article 4 - The offer/Products

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. Obvious mistakes or errors in the offer do not bind aurelyon.com.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

  • The price; The possible costs of delivery;
  • The manner in which the agreement will be concluded and which actions are required for this;
  • Whether or not the right of withdrawal is applicable;
  • The method of payment, delivery and implementation of the agreement;
  • The period for accepting the offer, or the period within which Aurelyon guarantees the price;
  • The level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
  • Whether the agreement is archived after its conclusion, and if so how the consumer can consult it;
  • The way in which the consumer, before concluding the agreement, can check the information provided by him in the context of the agreement and, if desired, restore it;
  • The codes of conduct to which aurelyon.com has submitted and the way in which the consumer can consult these codes of conduct electronically; and
  • The minimum duration of the distance agreement in the event of an extended transaction.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Article 5 - The agreement

The agreement is subject to the provisions of paragraph 4, concluded at the time the consumer accepts the offer and meets the corresponding conditions.

If the consumer has accepted the offer electronically, aurelyon.com will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by aurelyon.com, the consumer can terminate the agreement.

If the agreement is concluded electronically, aurelyon.com will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, aurelyon.com will take appropriate security measures.

aurelyon.com can - within the law - inform itself if the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a sound conclusion of the distance agreement. If, on the basis of this investigation, aurelyon.com has good grounds not to enter into the agreement, it is entitled to refuse an order or request or to attach special conditions to the implementation.

With the product or service, aurelyon.com will send the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  1. the postal address of aurelyon.com where the consumer can go with complaints;
  2. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  3. the information about guarantees and existing service after purchase;
  4. the information included in article 4 paragraph 3 of these terms and conditions, unless aurelyon.com has already provided this information to the consumer prior to the execution of the agreement;
  5. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration.   

Article 6 - Right of withdrawal

Orders can be modified or canceled before payment because they have not yet entered the processing system.

When delivering products:

Handling Time 1-3 business days. Estimated delivery between 5-10 business days using one of the following shipping couriers: TNT or DHL.

When purchasing products and making a payment. The customer has the option to cancel the agreement without giving a reason within 5 hours of receiving the product, and a 5€ "cancellation fee" will be deducted from the customer's balance; if the cancellation is requested within 12 hours, a 9€ "cancellation fee" will be deducted after the logistical department confirms the possibility. Otherwise, the item is reviewed by the appropriate logistical department to determine whether or not it may be canceled.

This cooling-off period starts on the day following receipt of the product by the consumer or a representative designated in advance by the consumer and announced to aurelyon.com.

A product can be deleted or canceled completely within 6 hours, During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in the original condition and packaging to aurelyon.com, in accordance with the reasonable and clear instructions provided by aurelyon.com.

To make use of his right of withdrawal, the consumer must comply with the reasonable and clear instructions provided by aurelyon.com with the offer and / or at the delivery.

Article 7 - Costs in case of withdrawal

If a customer exercises his right of withdrawal prior to delivery, he is responsible for the cancellation fees, which range from 5 to 9 euros. If the customer has paid for his purchase(s), aurelyon.com will refund the money as quickly as possible, but no later than 30 days after the order has been returned or canceled.

Article 8 - The price

During the validity period stated in the offer, the prices of the products and / or services offered are not increased.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

AURELYON does not demand any type of taxes or customs on the products that are ordered. There are some countries that sometimes impose customs and taxes on orders imported from outside the country and AURELYON Company is not responsible for any tax or customs fees imposed in this regard, so please know about that.

Starting from July 1st/2021, the European Union (EU) will charge VAT to the sales personnel who are selling online-goods to EU consumers with a value of 150 EUR or less. 

Article 9 - Conformity and Warranty

aurelyon.com guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations. If agreed, aurelyon.com also guarantees that the product is suitable for other than normal use.

A guarantee provided by aurelyon.com, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against aurelyon.com on the basis of the agreement.

Article 10 - Delivery and implementation

aurelyon.com will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.

The place of delivery is the address that the consumer has made known to the company.

With due observance of what is stated about this in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed, though at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without costs and is entitled to any compensation.

In the event of termination in accordance with the previous paragraph, aurelyon.com will refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination.

If delivery of an ordered product appears to be impossible, efforts will be made to make a replacement item available. At the latest at the delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal cannot be excluded. The costs of a possible return shipment are for the account of aurelyon.com.

The risk of damage and / or loss of products rests with aurelyon.com until the moment of delivery to the consumer or a pre-designated and announced to aurelyon.com representative, unless explicitly agreed otherwise.

Article 11 – Payment

After placing an order, the customer must pay the required amount to get the merchandise from Aurelyon. Once payment is received, we take care of our client's orders and ship them to him wherever in the globe. Furthermore, the customer must pay for delivery in order for Aurelyon to fulfill the order. If his order totals more than 98 dollars (89 EUR), he'll be eligible for Free delivery, which means he won't have to pay for shipping because we'll take care of it. Everything is packed and delivered to his home.

Article 12 - Complaints

aurelyon.com has a well-publicized complaint and deals with complaints under this procedure.

Complaints about the implementation of the agreement must promptly, fully and clearly described and submitted to aurelyon.com, after the consumer has found the defects.

Complaints submitted to aurelyon.com will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, aurelyon.com will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

Article 13 - Intellectual Property

All copyright, all (trade) names and brands and all other intellectual property rights with regard to every material or the content (as part) of the website belong to aurelyon.com or its licensors. The consumer may only use this material if explicit permission has been given for this. To the extent necessary, the Consumer may make a copy of an order or contact details, as stated on this website.

Article 14- THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

ARTICLE 15 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ARTICLE 16 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ARTICLE 17 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 18 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

ARTICLE 19 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall AURELYON, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

ARTICLE 20 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless AURELYON and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

ARTICLE 21 – SEVERABILITY AND THE ENTIRE AGREEMENT

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
 
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at contact@aurelyon.com

DHL Express Shipping

Handling time 1-3 business days. Estimated delivery between 5-10 business days.

Satisfaction Guarantee

We stand by our high-quality products and your satisfaction is guaranteed.

Secure Checkout

Pay with the world's most popular and secure payment methods